FREQUENTLY ASKED QUESTIONS

 
I would like a catalogue
If you're new to Coach House, then first you must Apply for a Trade Account.
If you're an existing customer requiring new catalogues you can either request them over the phone through your sales coordinator, or send us an email via info@coachhouse.com.
 
How do I apply for an account?
Complete the form on our website - Apply for a Trade Account.
 
What happens next?
We do a number of checks to establish the validity of your business and that all goods purchased on the account will be used in a commercial environment.
 
What sort of checks do you do?
- Business location to asses the proximity to any current established customers and that the road access to the property is suitable for a 45ft articulated vehicle. We do not deliver to residential addresses.
- We validate your company registration with Companies House and VAT registration number via the internet.
- We look at your website to view the product contect, style and layout of the site to check that our products fit with your existing product offering, plus the contact details displayed for your customers. We also look at any feedback from your customers to see the level of customer service you achieve.
- We check your premises and location via Google Street View.
 
Do you have a minimum spend?
Yes, you must guarantee to spend a minimum of £5000 per year. If you don't meet this amount we will close the account but we can then give you details of other Coach House suppliers in your area.
 
Can you deliver my orders?
Yes, you will be assigned to a sales coordinator who will contact you on a weekly basis to arrange despatch. Our delivery service is carriage paid for despatches of £500 or more if you hold a relevant account, otherwise the carriage paid is £1500. We will only deliver to commercial premises.
 
Can I collect my orders?
Yes, you can arrange to collect your order from our Warehouse at Altham. We just need 24 hours notice so that the order can be picked and ready for you when you arrive. A minimum spend of £250 (dependant on Account Type) is required for counter collections.
 
Do you offer credit terms?
Sorry, no, all our accounts are COD with your first 3 transactions being on a pro forma basis and after that you can pay by card or bank transfer on the day of delivery.
 
What do you need from me?
If we still require further clarification once we have done all of the above checks, we may ask you to provide copies of your current purchase invoices. If you are a Property Developer you would need to provide evidence of your property portfolio, consisting of current and past projects. For Interior Designers we may ask for evidence of previous and current projects plus invoices to show you currently buy in wholesale quantities.
 
Why do you need to do all these application checks?
We uphold the principles of a responsible wholesaler which means we must take every reasonable step to maintain the supply chain and ensure we do not impinge on the business of our retailers.
 
Do you use RRP?
Yes, we have minimum suggested selling prices (SSP) for all our furniture ranges.
 
Can I sell your products online?
You can add our products to your website (see terms and conditions for restrictions) that is run in conjunction with your business but we do not allow the sale or promotion of our products on Ebay, Amazon or any other multi-retailer network.
 
Do you supply Internet only companies?
We have a limited selection of specialist Internet only companies who work very closely with us to positively promote and sell Coach House products. We do welcome applications from Web only companies but we apply quite a detailed and exacting selection criterion to ensure the presentation, product offering and marketing of the site compliments rather than detract or diminish our existing sector offering.
 
Can I return faulty items?
Yes, if you have goods that are damaged you must let us know via our returns form with 72 hours of receiving your order. Please keep all goods in the original packaging and they will be uplifted at the time of your next delivery. The items will be QC inspected once they arrive back at our warehouse and a credit will be issued to your account once the details of the damage has been verified. However, we do not take responsibility for any goods transported via third party carrier.
 
Do Coach House have showrooms I can visit?
Yes, a visit to our fabulous showrooms is an absolute must. We have 30 themed room sets to showcase the very latest in furniture fashion. All dressed and complimented by vast selections of occasionals. Frequent visits offer a truly inspiring experience for all trade professionals.
Showrooms are open 8am until 5pm Monday to Friday, excluding bank holidays (times may vary).
You may also view all our products, including current stock levels and place your orders via our website.
 
Are all Coach House products out on display in your showrooms?
Yes, if its in stock then it will be out on display. All of our longer serving signature ranges listed above in the ranges tab will be available to view. Also displayed is a large selection of oriental furniture and discontinued samples. Our interior designers are constantly adding the new lines to our showrooms as they become available in stock.
 
I have seen a product but it no longer seems to be in stock?
We understand how frustrating it is when you have your heart set on a particular item but when you go to purchase you are informed that the item is out of stock. Unfortunately interior fashion moves quickly at Coach House and our most popular products do sell out very quickly. We add new items to the website every week so if your chosen product is no longer listed you may be able to find a similar item by browsing through the categories listed at the top of the homepage.
 
Our sales coordinators will aim to respond to any of your queries.
Where possible include your account number, reason for query and your name and email address.